Terms of service

Quintessential Holistic Health Ltd:

Overview:

This website is operated by Quintessential Holistic Health Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Quintessential Holistic Health Ltd.

Quintessential Holistic Health Ltd offers this website, including all information, tools, products and services available from this site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service, including any additional terms, conditions and policies referenced here or available by link on our website.

These Terms of Service apply to all users of the site, including browsers, customers, vendors, merchants and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should not access the website or use our services.

Any new features, products, services or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of, or access to, the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. Shopify provides us with the online ecommerce platform that allows us to sell our products and services to you.

Section 1 - Online Store Terms:

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given consent for any minor dependants to use this website.

You may not use our products, website or services for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction when using the website or our services.

You must not transmit any worms, viruses, malware or any code of a destructive nature.

A breach or violation of any of these Terms may result in the immediate termination of your access to our services.

Section 2 - General Conditions:

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, access to the service, or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information:

We aim to ensure that the information on this website is accurate and up to date, but we do not guarantee that all information made available on this site is accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without checking more complete, accurate or timely sources of information where appropriate.

Any reliance on material on this website is at your own risk.

This website may contain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our site except where required by law.

Section 4 - Modifications to the Service and Prices:

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the service, or any part or content of it, without notice at any time.

We shall not be liable to you or to any third party for any lawful modification, price change, suspension or discontinuance of the service.

Section 5 - Products or Services:

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange in accordance with our Refund Policy and your statutory rights.

We have made every reasonable effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your device or computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction where lawful to do so. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. Product descriptions and product pricing are subject to change without notice.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet every expectation, or that any errors in the service will be corrected, except where required by law.

Nothing in these Terms of Service affects your statutory rights.

Section 6 - International Orders:

Where we offer delivery outside the UK, customers are responsible for ensuring that the products ordered can be lawfully imported into their destination country.

International customers may be responsible for customs duties, import VAT, taxes, handling fees or other charges applied by their local customs authority, courier or delivery provider.

Delivery times for international orders are estimates only and may be affected by customs processing, local delivery networks, courier delays, product restrictions or circumstances outside our control.

Some products may not be available for international delivery due to courier, customs, product, ingredient, size, weight or destination restrictions.

Section 7 - Accuracy of Billing and Account Information:

We reserve the right to refuse or cancel any order you place with us where lawful to do so.

We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, payment card, billing address or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address or phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 8 - Optional Tools:

We may provide you with access to third-party tools over which we neither monitor nor have control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools, except where liability cannot be excluded by law.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.

We may also offer new services, features or resources through the website in the future. Such new features or services shall also be subject to these Terms of Service.

Section 9 - Third-Party Links:

Certain content, products and services available through our website may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies or practices of third-party websites.

We do not warrant and will not have liability or responsibility for third-party materials, websites, products or services, except where required by law.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites.

Please review third-party policies and practices carefully before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

Section 10 - User Comments, Feedback and Other Submissions:

If, at our request, you send specific submissions, such as contest entries, or without a request from us you send creative ideas, suggestions, proposals, plans, reviews, feedback or other materials, whether online, by email, by post or otherwise, you agree that we may use, edit, copy, publish, distribute, translate and otherwise use those comments in any medium where lawful to do so.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

We may, but have no obligation to, monitor, edit or remove content that we determine to be unlawful, offensive, threatening, defamatory, obscene, abusive or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or contain any computer virus, malware or harmful code that could affect the operation of the website or related services.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any comments.

You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted by you or any third party, except where required by law.

Section 11 - Personal Information:

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 - Errors, Inaccuracies and Omissions:

Occasionally there may be information on our website or in the service that contains typographical errors, inaccuracies or omissions. These may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders where information in the service or on any related website is inaccurate, including after you have submitted your order, where lawful to do so.

We undertake no obligation to update, amend or clarify information in the service or on any related website, including pricing information, except where required by law.

No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information has been modified or updated.

Section 13 - Prohibited Uses:

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the website or its content:

for any unlawful purpose;

to solicit others to perform or participate in unlawful acts;

to violate any applicable laws, regulations or rules;

to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

to harass, abuse, insult, harm, defame, slander, intimidate or discriminate unlawfully;

to submit false or misleading information;

to upload or transmit viruses, malware or any other type of malicious code;

to collect or track the personal information of others without lawful basis;

to spam, phish, pharm, pretext, spider, crawl or scrape;

for any obscene or immoral purpose; or

to interfere with or circumvent the security features of the service, related websites, other websites or the internet.

We reserve the right to terminate your use of the service or any related website for violating any prohibited use.

Section 14 - Disclaimer of Warranties and Limitation of Liability:

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results obtained from use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice.

Your use of, or inability to use, the service is at your own risk.

The service and all products and services delivered to you through the service are provided “as is” and “as available”, except as expressly stated by us or required by law.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

To the maximum extent permitted by law, Quintessential Holistic Health Ltd, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including loss of profits, loss of revenue, loss of savings, loss of data or replacement costs, arising from your use of the service or any products procured using the service.

Section 15 - Indemnification:

You agree to indemnify, defend and hold harmless Quintessential Holistic Health Ltd and our directors, officers, employees, affiliates, partners, agents, contractors, licensors, service providers, subcontractors and suppliers from any claim or demand made by a third party arising from your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

This applies only to the extent permitted by applicable law.

Section 16 - Severability:

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed to be severed from these Terms of Service, and the determination shall not affect the validity and enforceability of the remaining provisions.

Section 17 - Termination:

The obligations and liabilities of the parties incurred before the termination date shall survive termination of this agreement for all purposes.

These Terms of Service remain effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you stop using our website.

If, in our judgement, you fail or we suspect that you have failed to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

We may also deny you access to our services, or any part of them, where lawful to do so.

Section 18 - Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or in respect of the service constitute the entire agreement and understanding between you and us and govern your use of the service.

These Terms supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including prior versions of these Terms of Service.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 19 - Governing Law:

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of England and Wales.

Section 20 - Changes to Terms of Service:

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

Your continued use of, or access to, our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21 - Contact Information:

Questions about these Terms of Service should be sent to us at Info@QuintessentialHolisticHealth.com.

Telephone: +44 (0) 7792289765

Company Information:

Quintessential Holistic Health Ltd is a company registered in England and Wales.

Company Number: 15439326

Registered Office: 58 Durham Road, Birtley, Chester Le Street, England, DH3 2QJ

Customer Support / Business Correspondence Address: 1 Tyne View, Lemington, Newcastle upon Tyne, NE15 8DE

Returns Address: Please contact us before sending any returns, so we can confirm the correct returns process.