Cookie Policy

Last updated: 22nd July 2026

About This Cookie Policy:

This Cookie Policy explains how Quintessential Holistic Health Ltd uses cookies and similar technologies when you visit, browse or make a purchase through our website.

This policy should be read alongside our Privacy Policy, which explains how we collect, use, store and protect personal information and describes your data-protection rights.

In this policy, “we”, “us” and “our” refer to Quintessential Holistic Health Ltd. “Website” means our online store and the services, customer accounts and checkout facilities connected to it.

About Us:

Company name: Quintessential Holistic Health Ltd

Company number: 15439326

Registered office: 58 Durham Road, Birtley, Chester Le Street, England, DH3 2QJ

Correspondence address: 1 Tyne View, Lemington, Newcastle upon Tyne, NE15 8DE

Email: Info@QuintessentialHolisticHealth.com

Telephone: +44 (0) 7792 289765

Website: www.quintessentialholistichealth.com

What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies allow websites to recognise a device, remember information about a visit and provide functions such as maintaining a shopping basket, operating secure checkout facilities, remembering preferences and understanding how a website is used.

Some cookies remain only while your browser is open and are deleted when you close it. These are known as session cookies.

Other cookies remain on your device for a set period or until you delete them. These are known as persistent cookies.

Similar Technologies:

We may also use technologies that perform functions similar to cookies, including pixels, tags, web beacons, scripts, local storage, session storage and device identifiers.

References to cookies in this policy include these similar technologies where appropriate.

Who Can Place Cookies?

Cookies used through our Website may be:

First-party cookies: These are placed directly by our Website or by Shopify as part of operating our store.

Third-party cookies: These are placed by other organisations that provide services or functionality through our Website, such as payment providers, review services, analytics providers, advertising platforms or embedded-content providers.

Third-party organisations may process information according to their own privacy and cookie policies.

Types of Cookies We Use / Strictly Necessary Cookies:

Strictly necessary cookies are required for our Website to operate properly and securely.

They may be used to:

• Retain products in your shopping basket;
• Operate the checkout;
• Process orders and payments;
• Remember your selected country, language or currency;
• Provide secure customer-account functions;
• Authenticate customers;
• Prevent fraud, misuse and unauthorised access;
• Maintain Website security;
• Balance and manage Website traffic;
• Remember your cookie and privacy choices;
• Provide services or functions specifically requested by you.

These cookies cannot normally be disabled through our Cookie Preferences control because parts of the Website may not work correctly without them.

Functional and Preference Cookies:

Functional cookies allow our Website to remember choices you make and provide enhanced or personalised features.

They may be used to remember:

• Regional, language or currency preferences;
• Customer-account settings;
• Recently viewed products;
• Display and accessibility preferences;
• Optional Website features.

Where these cookies are not strictly necessary, they will be used only in accordance with your consent choices.

Rejecting functional cookies may mean that some optional Website features do not work as expected.

Analytics and Performance Cookies:

Analytics and performance cookies help us understand how visitors use our Website and how well it performs.

They may collect information about:

• Pages and products viewed;
• Time spent on the Website;
• Links and buttons selected;
• Referring websites or sources;
• Browser and device type;
• General or approximate location;
• Website navigation;
• Technical errors;
• Completed or abandoned shopping journeys;
• Website performance.

We use this information to improve Website navigation, product presentation, customer experience and technical performance.

Analytics cookies that are not strictly necessary will be used only where you have provided the required consent.

Marketing and Advertising Cookies:

Marketing and advertising cookies may be used to measure advertising, understand the effectiveness of marketing campaigns and make advertisements more relevant.

Depending on the services enabled on our Website, these cookies may:

• Record that you visited our Website;
• Record products or categories you viewed;
• Measure whether an advertisement resulted in a visit or purchase;
• Help create advertising audiences;
• Limit how often the same advertisement is shown;
• Support personalised or interest-based advertising;
• Connect activity across websites, applications or devices.

Marketing and advertising cookies are not required for you to shop with us. Where consent is required, these cookies will not be used unless you choose to accept them.

Rejecting marketing cookies does not prevent you from using our Website, but advertisements shown to you elsewhere may be less relevant.

Services That May Use Cookies:

The cookies and similar technologies used on our Website depend on the Shopify features, applications, payment options and integrations that are active when you visit.

These services may include the following.

Shopify:

Our online store is hosted and operated using Shopify.

Shopify provides services including Website hosting, security, shopping-basket functions, customer accounts, checkout, payments, fraud prevention, analytics and privacy controls.

Shopify may use cookies and similar technologies that are required to operate these services. Shopify may also use analytics, preference or marketing technologies according to the features enabled and your consent choices.

Shop and Shop Pay:

Where available, Shop or Shop Pay may provide accelerated sign-in, checkout and payment functions.

Cookies used for these services may support customer recognition, authentication, checkout, payment security and fraud prevention.

Judge.me:

We use Judge.me to provide product-review functionality.

Judge.me may use cookies or similar technologies to display reviews, operate review features, maintain security, prevent misuse and understand interactions with review content.

Payment Providers:

When you select a payment option, the relevant payment provider may use cookies or similar technologies to:

• Operate its payment service;
• Authenticate you;
• Process your transaction;
• Remember payment preferences;
• Prevent fraud;
• Maintain security;
• Comply with financial and legal obligations.

The payment methods available will be shown during checkout and may vary depending on your location, device and order.

Payment providers may act as independent controllers of information they collect directly from you.

Analytics and Advertising Services:

Where enabled, analytics, search, social-media or advertising providers may use cookies, pixels or similar technologies.

These providers may include services offered by Google, Meta, Pinterest, TikTok or other platforms used by us from time to time.

Non-essential analytics and advertising technologies will be controlled according to your consent choices where required.

Embedded Content and External Links:

Our Website may contain content or features supplied by third parties, such as videos, social-media content or externally hosted services.

These providers may place cookies or collect information when you interact with their content.

When you follow a link to another website, that organisation’s own privacy and cookie policies will apply.

Information Collected Through Cookies:

Depending on the cookie and your choices, information collected or generated may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language and currency preferences;
• Approximate location;
• Referring website or source;
• Pages and products viewed;
• Links or buttons selected;
• Searches performed;
• Shopping-basket activity;
• Checkout activity;
• Transaction or order identifiers;
• Account or session identifiers;
• Advertising identifiers;
• Consent preferences;
• Dates and times of interactions;
• Security and fraud-prevention information.

Some of this information may be personal information where it identifies you or can reasonably be connected with you.

Further information about how we process personal information is provided in our Privacy Policy.

Cookie Consent:

Where consent is required, we will ask for your permission before using non-essential cookies or similar technologies.

When you first visit our Website, you may be shown a cookie banner that allows you to:

• Accept cookies;
• Reject non-essential cookies; or
• Manage your preferences by category.

Non-essential cookies should remain disabled until you make an affirmative choice where prior consent is required.

Closing or ignoring the cookie banner will not be treated as consent to non-essential cookies.

We may store a strictly necessary cookie to remember your consent choice so that we do not need to ask you on every page or visit.

We may ask you to make a new choice when:

• Your saved preference expires;
• You delete your cookies;
• You use a different browser or device;
• We materially change the cookies or purposes used;
• Legal or regulatory requirements change.

Changing or Withdrawing Your Consent:

You may change or withdraw your consent to non-essential cookies at any time through the cookie consent controls available on our Website.

Where a Cookie Preferences, Cookie Settings or Manage Preferences control is displayed, you can select it to review and update your choices.

You may also delete or block cookies through your browser settings. Deleting the cookie that records your consent choice may cause the cookie banner to appear again when you next visit our Website.

If you are unable to access the cookie consent controls or require assistance changing your preferences, please contact us at Info@QuintessentialHolisticHealth.com.

Withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Strictly necessary cookies cannot normally be disabled because they are required for essential functions such as maintaining your shopping basket, operating checkout, protecting Website security and remembering your privacy choices.

Managing Cookies Through Your Browser:

Most web browsers allow you to view, delete, block or restrict cookies through their settings.

Depending on your browser, you may be able to:

• Delete existing cookies;
• Block all cookies;
• Block third-party cookies;
• Receive a warning before cookies are stored;
• Clear Website data when the browser closes;
• Restrict tracking technologies.

Blocking all cookies may prevent important parts of our Website from working correctly. For example, your shopping basket, customer account, regional settings, checkout or payment functions may not operate as intended.

Browser settings may not control every type of pixel, tag, local-storage technology or device identifier. You should therefore also use our Cookie Preferences control where available.

How Long Cookies Remain:

The length of time a cookie remains on your device depends on its purpose and configuration.

Session cookies normally expire when you close your browser.

Persistent cookies remain until:

• Their stated expiry date;
• They are replaced or updated;
• You delete them through your browser;
• They are removed through a consent-management tool;
• The relevant service provider changes or removes them.

Cookie names and durations may change when Shopify, an installed application or another service provider updates its technology.

International Processing:

Some providers involved in operating our Website may process information outside the United Kingdom.

Where cookie information constitutes personal information, applicable safeguards for international transfers are described in our Privacy Policy.

Third-party providers may also process information under their own privacy notices and international-transfer arrangements.

Updates to This Cookie Policy:

We may update this Cookie Policy to reflect:

• Changes to the cookies or technologies used;
• Changes to Shopify or installed applications;
• Changes to payment, analytics or advertising providers;
• Changes to our Website and business practices;
• Changes to legal or regulatory requirements.

The revised policy will be published on our Website with an updated date.

Where required, we may provide additional notice or ask you to renew your consent.

Contact Us:

Questions about this Cookie Policy, our use of cookies or your privacy choices may be sent to:

Quintessential Holistic Health Ltd
1 Tyne View
Lemington
Newcastle upon Tyne
NE15 8DE
United Kingdom

Email: Info@QuintessentialHolisticHealth.com

Telephone: +44 (0) 7792 289765

Please see our Privacy Policy for further information about how we use personal information and how you can exercise your data-protection rights.